ENJOY FREE RETURNS AND EXCHANGES
It’s not you, it’s us. If you are not completely satisfied, you may exchange or return your purchase within 90 days from the original date of purchase. Read the CookxeFAQs for more details.
HOW TO RETURN
COOKXE ONLINE RETURN POLICY
If you are not completely satisfied, you may exchange or return your purchase within 30 days from the shipped date. Returns of custom orders may be subject to separate terms, provided at the time of custom order placement.
All return items must be unused, unworn, unwashed, and in its origin tagged conditions.
All refunds must be accompanied by the packing slip, and any refunds will be made in the original form of payment. Merchandise purchased on a credit card will be refunded to the original card only. Best efforts will be made to refund merchandise purchased on a debit card to the original card.
Free shipping on all exchanges/returns to our Returns Center. Please allow 10 business days for processing your return once we receive it.
If the requested exchange item is not available, the original credit card used will be credited.
International Returns: Online returns are available only for items that were shipped to the United States.
COOKXE IN-STORE RETURN POLICY
Thank you for your purchase. If you are not completely satisfied, you may return or exchange your purchase within 30 days from the original date of purchase (returns after 30 days are eligible to receive an in-store credit only). Returns of custom orders may be subject to separate terms, provided at the time of custom order placement. Final sale items cannot be returned or exchanged.
All returns/exchanges must be accompanied by the original receipt and any refunds will be made in the original form of payment. Merchandise purchased on a credit card will be refunded to the original card only. Best efforts will be made to refund merchandise purchased on a debit card to the original card. Any amount refunded or credited will be reduced by the pro rata amount of any savings promotions used to purchase the returned/exchanged merchandise.
All refunds require customer name, address and phone number. Any refunds over $50 for non-credit or debit card purchases which could not be refunded to the original card will be paid to you with a check issued from our corporate offices. If register funds are unavailable for refunds under $50, a check will be issued from our corporate offices. All checks will be issued within 14 (fourteen) business days.
Returns/exchanged on altered or worn clothing are subject to store management’s sole discretion.
NEED HELP?
Can’t find the answer you’re looking for? Contact a member of our support team.